About Us

Upstart is a leading AI lending platform partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

By leveraging Upstart’s AI platform, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart’s patent-pending platform is the first to receive a no-action letter from the Consumer Financial Protection Bureau related to fair lending. Upstart not only supports a large remote workforce, but also has offices in San Mateo, CA; Columbus, OH; and Austin, TX.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

About the job

Upstart is a leading AI lending platform partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

By leveraging Upstart’s AI platform, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart’s patent-pending platform is the first to receive a no-action letter from the Consumer Financial Protection Bureau related to fair lending. Upstart not only supports a large remote workforce, but also has offices in San Mateo, CA; Columbus, OH; and Austin, TX.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

Responsibilities

  • Coordinate, schedule, and execute social media content across Twitter, LinkedIn, Facebook, Instagram, and emerging platforms
  • Monitor and engage with the social commentary and assist with customer support as well as provide insights and assistance in social crisis situations
  • Provide general communication support for internal and external stakeholders
  • Manage monthly content calendar to ensure all social content is planned and aligned to relevant seasonal, cultural, and brand moments
  • Measure and report on performance with comprehensive metrics and actionable insights to inform, optimize, and improve social media strategy and planning
  • Work cross-functionality with the comms, creative, compliance, and growth teams to align and execute social campaigns to Upstart product, content, and business while experimenting with innovative ways to build community and drive brand engagement
  • Maintain consistent brand voice, style, tone and visual identity across all channels
  • Foster new ideas and provide thought leadership to social culture and trends; stay informed on the latest platform best practices and cultivate strong relationships with platforms (Twitter, Instagram, TikTok, etc.)

Requirements

  • Coordinate, schedule, and execute social media content across Twitter, LinkedIn, Facebook, Instagram, and emerging platforms
  • Monitor and engage with the social commentary and assist with customer support as well as provide insights and assistance in social crisis situations
  • Provide general communication support for internal and external stakeholders
  • Manage monthly content calendar to ensure all social content is planned and aligned to relevant seasonal, cultural, and brand moments
  • Measure and report on performance with comprehensive metrics and actionable insights to inform, optimize, and improve social media strategy and planning
  • Work cross-functionality with the comms, creative, compliance, and growth teams to align and execute social campaigns to Upstart product, content, and business while experimenting with innovative ways to build community and drive brand engagement
  • Maintain consistent brand voice, style, tone and visual identity across all channels
  • Foster new ideas and provide thought leadership to social culture and trends; stay informed on the latest platform best practices and cultivate strong relationships with platforms (Twitter, Instagram, TikTok, etc.)