About Us

About the job

HMH is looking for an experienced Community Manager to join our Social Media team. This person will lead community management and engagement for HMH, showcasing our position as an EdTech leader in the K-12 learning space. This is a pivotal moment in education as the future of schooling continues to change. The Community Manager, Social Media is an adept communicator who is passionate about building engaged communities. This person should live and breathe social media, able to quickly identify rising trends and popular topics. This role reports to the Senior Manager, Social Media.

Responsibilities

  • Manage day-to-day community engagement on all social media platforms
  • Work with social leaders to develop a community-facing strategy for our channels, identifying ways to inspire loyalty and trust
  • Create positive relationships with customers and prospects, building community and driving conversation
  • Be the subject-matter expert on social, responding to and reporting on potential customer issues
  • Create metrics and social listening reports, pulling out actionable insights from large data sets
  • Identify content and write social copy for our internal advocacy tool
  • Maintenance and optimization of content titles and descriptions based on trending topics
  • Partner with Corporate Communications to build a crisis comms plan, escalating sensitive issues and providing recommended actions
  • Work cross-functionally with Marketing, Brand & Creative, Sales, Support, and more
  • Support the Vice President of Social Media, collaborating and ideating around unique social-first content

Requirements

  • Minimum 3 years of experience managing social media & its communities
  • Bachelor’s degree in Marketing, English, Journalism, or equivalent work experience
  • Previous roles in K-12 Education or EdTech companies is preferred