About Us

HelpDocs makes beautiful, easy to use support pages for product-focused teams. Knowledge bases that’re easy to maintain, always relevant, and look great. We’re solving customer support at scale with self-serve options that customers actually *want* to use. Better for your customers, and with a reduction in your support volume, better for your bank balance too

About the job

As a Content Producer (Written) on the Customer Education team you’ll be working closely with the company founders to write long-form blog posts, guides, website copy, and other educational content for our users.

Responsibilities

  • Write 1500+ word story-based blog posts about your experiences, customer support, startups, and remote life
  • Identify and act on opportunities to do partner marketing (e.g. guest posts, etc.)
  • Write research-driven guides and other long-form educational content to educate our users
  • Update our website copy to optimize for SEO and readability
  • Design and improve customer onboarding sequences
  • Keep our help documentation up to date in response to customer queries and new features
  • Create content for social media (including sourcing interesting articles to share)
As a member of a small team you’ll also need to get stuck into things outside your wheelhouse. Here’s some examples of tasks you might be asked to do as part of your role:
  • Answering user queries by email
  • Creating short screencast and talking head videos
  • Run live video demos to explain the product in its entirety to prospective users

Requirements

  • You have a personality and you’re not afraid to show it 🦄✨
  • You’re fluent (like a native) in English and have excellent written and verbal communication skills.
  • You communicate thoughtfully and inclusively. You take what others say with positive intent. Even if you think they’re being an asshole.
  • You see diversity and inclusion as something to be celebrated. Something non-negotiable. That translates to the language you choose, your attitude towards other people, and to your deliverables at work.
  • You’re not afraid of getting your hands dirty in different areas of the business
  • You thrive on direct feedback, positive and negative, and are constantly working to be the best you can be. You’re happy giving direct feedback too.
  • You’re a self-starter. Working in the gray with a ton of uncertainty doesn’t phase you.
  • You’re happiest working remotely and have been doing so for at least a year
  • You have experience communicating asynchronously across timezones through tools like Twist, Threads, Slack, Zoom, etc.
  • You’re passionate about your work and customer-focused
  • You have access to rock-solid high speed internet and love showing your face on video calls with the team and customers
  • You want to treat HelpDocs as your full time role, you aren’t currently studying, and you don’t want this as a side gig alongside another role or freelancing.
  • You have 1+ year(s) experience writing content professionally (ideally for a SaaS company)
  • You’re excellent at turning complex ideas into simple words to explain to users
  • You’re comfortable working with SEO tools like Ahrefs or Moz
  • You have a lot of ideas for content and have a passion for writing in general
  • You use inclusive language in your writing by default